How do Mortgage Brokers Work?

Marci • September 27, 2011

Understandably, there is some confusion about how mortgage brokers work, what we do and how we do it. Mortgage brokers have been available for a number of years but for many, the concept is still somewhat new.

I like to start the process with a phone call or face to face meting to understand your needs. Then, together, we  complete an application, which is the most time-consuming part of the process for you. Whether by phone, online or in person, the application can take 45 minutes to an hour. This step will clarify wants and needs as well as specifics around the type and terms of the right mortgage for you.

Now, with an application in hand, my work begins. I spend time behind the scenes reviewing your application, calculating your maximum mortgage, reviewing your credit and shopping for the mortgage that is your best fit. Although important, it isn’t always about rate. It’s also about terms and the lender.

While speaking of lenders – I have access to over 40  of them so am able to get you the mortgage you need from a great source. Think of me as your own personal mortgage manager. In this role, it is important to me that you also have great “after-care” from the lender for the term of your mortgage because you may need to make an extra payment or have a customer service question.

I work for you and the lender, but the lender pays my fees (there are some cases where the borrower may have fees, but these are unique). The most important thing to know is that all fees and arrangements are disclosed to you at the start so that you always know where things stand.

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By Marci Deane January 7, 2026
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